Frequently Asked Questions

About Clinical Counselling

Is online counselling as effective as in-person counselling?

Absolutely. Research has shown that online counselling is just as effective, and has the same positive results, as in-person counselling. With the growth of technology and digital communication, online counselling is quickly becoming a popular mode of therapy delivery. It allows you to access counselling services from anywhere and offers more scheduling flexibility than seeing a counsellor in person. When meeting online, we will use a secure telehealth video platform called “Jane”, which is adherent with Canadian healthcare privacy laws. To book an appointment click here.

What is your cancellation policy?

I require a 48 hour notice to cancel or change your appointment. This allows me enough time to contact other clients seeking availability. If less than 48 hours of notice is given, your credit card on file will be charged the full session fee.

Is counselling covered by insurance?

Many insurance companies cover Registered Clinical Counselling through their extended health benefits. Please contact your insurance provider to inquire. Coverage is not automatic and clients will be responsible for submitting an official receipt to their provider for reimbursement.

Will the information I share in counselling be kept confidential?

Everything discussed in counselling will be kept confidential. There are, however, a few exceptions:

  • When a client is at imminent risk of harming themselves or others

  • When I am legally required to share confidential information through a court subpoena

  • When a child or elder is in need of protection

Can I follow you on social media?

I use both Instagram and Facebook for my practice and welcome my clients to follow me on my professional accounts. As a Registered Clinical Counsellor with the BC Association of Clinical Counsellors, it is my duty to keep our relationship confidential. For this reason, while you’re welcome to engage with my posts on social media, please be aware that I will not be interacting with my clients through this platform.